MERCY: Why employees leave and how to keep them

Ensure that employees feel adequately rewarded for their contributions.

In Summary
  • Simple gestures such as encouraging employees not to check emails or answer work-related calls outside of work hours are important.
  • Respecting employees' time away from work is essential for nurturing a healthy and sustainable working relationship with them.
Mercy Nyamu
Mercy Nyamu
Image: COURTESY

While it's crucial to encourage employee retention, understanding the reasons behind employee departures is even more vital for crafting an effective retention strategy.

An essential component of the offboarding process is the exit interview, providing employers with valuable insights into employees' reasons for leaving. Some of the most prevalent reasons include:

  • ‘Inadequate’ salary

  • Feeling overworked or burnt out and unsupported

  • No, or limited, room for growth and career advancement

  • Need for a better work-life balance integration

  • Unhappy with management or the company culture

  • More compelling job opportunities

Some of the effective strategies to boost employee job satisfaction and help you hold on to your best workers are:

1. Retirement benefits e.g., pension plans

2. Flexible scheduling

Research from the Society for Human Resource Management (SHRM) indicates that nearly two-thirds of workers report increased productivity outside of a traditional office environment due to fewer interruptions, reduced distractions, and less time spent commuting.

3. Leadership development

Investing in leadership development programs to groom future leaders within the organization and demonstrating a commitment to nurturing talent from within.

4. Career development plans

Implementation of structured career development plans for employees, including clear paths for advancement within the organization - training programs, mentorship opportunities, and promotions based on performance.

5. Encourage and promote a work-life balance/work-life integration

Simple gestures such as encouraging employees not to check emails or answer work-related calls outside of work hours are important.

Respecting employees' time away from work is essential for nurturing a healthy and sustainable working relationship with them.

6. Recognize and reward employees for their work

Acknowledge not only results but also efforts, even when goals aren't met, to inspire resilience and support morale.

Prioritize both social acknowledgment and monetary rewards.

Public recognition fosters a positive environment, while financial incentives like cash, gift cards, or perks such as paid time off are highly effective.

7. Organizational culture

Create a work culture that employees want to be part of.

A toxic corporate culture can markedly forecast industry-adjusted attrition rates, overshadowing compensation as a tenfold more impactful predictor of turnover.

Organizations can discern optimal practices to cultivate and sustain a positive workplace ambiance by comprehending diverse company cultures and their repercussions.

8. Succession planning

Create a robust succession strategy for critical roles within the organization, identifying promising candidates for leadership positions and equipping them with essential training and exposure.

9. Employee engagement

It is likely that your workers may know more about the best ways to accomplish a given task than you do if they have been doing it longer, so allowing them to communicate and collaborate on improvements to workflow and the work environment will help employees feel like they had a hand in developing culture and ensure they remain engaged with the company.

10. Competitive compensation and benefits

Evaluate the competitiveness of your organization's compensation and benefits package compared to industry standards.

Ensure that employees feel adequately rewarded for their contributions.

11. Provide wellness offerings

Taking care of your employees’ health doesn’t just include offering things such as flexible scheduling or remote working.

You should also make sure that your workplace is clean and hygienic with health and safety protocols in place and that you have strict rules against employees coming to work while sick.

12. Foster growth and offer professional and personal development

A great business recognizes how important training is during the onboarding process of an employee, but a business with strong employee retention also recognizes the value of continuing to invest in training and upskilling employees.

13. Know when It’s time to say goodbye

Unfortunately, no amount of strategy will guarantee perfect employee retention.

Knowing when it’s time to say goodbye and handling employee offboarding effectively and well is just as important for overall employee retention as any of these other strategies.

The remaining employees should know they will be well taken care of whenever they do move on themselves.


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